Samsung has killed off the Galaxy Note 7 in the hope of limiting the fallout from its exploding smartphone fiasco
Samsung has requested all of its sales partners stop offering the Galaxy Note 7, it’s asking stores and phone carriers worldwide to stop selling and exchanging the replacement units, which were supposedly safe from suddenly bursting into flames.
Samsung Electronics is planning to decide whether to resume production or not after checking the results of an investigation into the report of the first case where the new product burst into flames by the US Consumer Product Safety Commission (CPSC).
AT&T and T-Mobile, leading mobile carriers in the US are waiting for the results of the investigation after temporarily stopping replacing old units of the Galaxy Note 7 with new ones recently. The CPSC is looking into a recent case where the Galaxy Note 7 caught fire in an airplane at Kentucky’s Louisville International Airport in the US. The results of the investigation are due out this week.
Samsung said customers will still be allowed to apply for a full refund or to swap their Note 7s for other Samsung products.
A Kentucky man said he woke up to a bedroom full of smoke from a replaced Note 7, days after a domestic flight in the US was evacuated after a new device started emitting smoke in the cabin.
The Note 7 was originally released in August to highly positive reviews, but before the month was out, the first reports of the phone’s battery catching fire began to emerge. Samsung issued a recall of the original device on September 2nd and that same month began shipping out replacement Note 7s to carriers.
However, these too have proved to be a fire risk, leading to the company’s expected — but still momentous — decision to cease production altogether. China’s quality watchdog said Samsung would recall all 190,984 Note 7s sold in the mainland.
Greg Roh at HMC Investment Securities said, ‘If it’s once, it could be taken as a mistake. But for Samsung, the same thing happened twice with the same model so there’s going to be a considerable loss of consumer faith.’
Edward Snyder, the managing director of Charter Equity Research, told that ‘By the time they fix the problem they have to go through recertification and requalification and by the time that happens they’re going up against the Galaxy S8 launch.’